How long does order processing and shipping take?
Orders are processed within 1 to 2 business days (Monday – Friday). Standard domestic transit across the contiguous United States takes 5 to 7 business days, resulting in an estimated total delivery time of 6 to 9 business days.
What is your return policy and do you charge restocking fees?
We offer a 30-day return policy from the date of delivery for unused items in original packaging, with $0.00 restocking fees. Please contact support@naweis.shop to obtain return instructions.
What if my item arrives damaged in transit?
Please inspect your delivery upon arrival and email clear photos of the item and outer box to support@naweis.shop within 48 hours. We will arrange a free replacement or full refund at zero cost to you.
Can I cancel or modify my order?
Orders may be canceled or updated free of charge prior to warehouse dispatch. Contact us promptly at support@naweis.shop or call +1623-284-7912 during Monday – Friday, 9:00 AM – 5:00 PM (MT).