Refund policy

30-Day Return & Refund Policy

At Naweis (naweis.shop), operated by NAWEIS LLC (ABDULLAHI AWEIS ABUCAR), we stand behind the quality of every residential furniture and interior piece we ship. We offer a transparent 30-day return window starting from the date your order is delivered.

Return Eligibility

• Items must be returned within 30 calendar days of confirmed delivery.
• Items must remain unused, uninstalled, unassembled, and packed in their original protective carton with all hardware and documentation included.
• Restocking Fee: $0.00 — We do not charge restocking fees on eligible returns.

How to Initiate a Return

Prior to sending any merchandise back, please contact our customer care desk at support@naweis.shop or call +1623-284-7912 during Monday – Friday, 9:00 AM – 5:00 PM (MT) with your order number. Approved returns are directed to our Glendale facility:

Return Receiving Address: NAWEIS LLC, 4531 W Marco Polo Rd, Glendale, AZ 85308, United States

Return Shipping Responsibility

• Defective, Damaged, or Incorrect Merchandise: Naweis covers 100% of return shipping costs and provides a prepaid return label or replacement at zero cost to you.
• Change of Mind / Buyer Remorse: Return freight charges are the responsibility of the customer, and original shipping charges (if applicable) are non-refundable.

Inspection & Refund Processing

Once your return arrives and passes warehouse inspection, you will receive an email confirmation. Approved refunds are issued back to your original payment method within 5 to 7 business days.